Service Image

Updated at: 2021/09/29

We provide our services across social centers, camp locations, and street outreach, 6 days per week

Our team

  • 2 long term coordinators (1 medical, 1 logistical), 1 long term project officer (case-working & assistant coordination)
  • 8 volunteer medical staff (short/medium term: senior/junior doctors, nurses, medical students)
  • 3 interpreters from within the refugee community

Our work is within 2 lines of action:

1st line: Primary healthcare  

  • Primary healthcare (acute cases)
  • Management of medical cases
  • Health education/promotion trainings (groups of up to 6 people), both to organizations and actors on the ground, and the refugee community (vaccination, first aid, sex education, etc.)
  • Emergency response

2nd line: Referrals

For patients with AMKA/PAAYPA: referral to the Greek public healthcare system through appointment booking.

For patients with no AMKA/PAAYPA: referral to other actors,

  • to organizations that offer support for chronic cases;
  • to dental work, specialists (gynecology, cardiology, pediatric, ophthalmology, etc.), psychological & psychiatric support;
  • We connect the patients to other organizations that provide legal & asylum support, accommodation support, social work, food/NFI distribution, etc.

To access the service

An appointment is required for all services. Patients must send a WhatsApp message to our tele-triage system through the number +30 694 748 6324 with their current medical complaint and a picture of their asylum applicant card/ID if available; otherwise, their full name, father’s name, date of birth.

We don't take calls, the patients must text by WhatsApp, Monday to Friday 9am - 5 pm. It might take a few days to hear back from us. Please wait for our answer, do not text again or your message will go to the end of the queue. 

Languages: English, French, Farsi/Dari, Arabic

Opening Hours

Monday open from 09:00 AM to 05:00 PM

Tuesday open from 09:00 AM to 05:00 PM

Wednesday open from 09:00 AM to 05:00 PM

Thursday open from 09:00 AM to 05:00 PM

Friday open from 09:00 AM to 05:00 PM

Contact Information




whatsapp: 306947486324


Click here to see the address in GoogleMaps.